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Frequently Asked Questions

Why should I go through AGM and not another operator?

There are many reasons you should use AGM. Here are just a few of them...

Most UK service providers charge you by the minute for all incoming calls received on 0845 numbers, as well as a quarterly charge. As long as your number is connected to a UK landline, we do not make a usage charge

Customer service - we pride ourselves on our fantastic customer service. We have a team of friendly staff who are waiting to take your call and answer any queries you have. We also respond promptly to emails and guarantee to have your new service up and running within 48 hours* of the order being placed.

What is a 0845 number?

A 0845 number allows callers to call you from anywhere in the UK and pay only a local call charge.

How does it all work?

Firstly, you decide how many AGM Numbers you need. For example, choose one number for your main incoming line. Then, choose a few more numbers, so you can tell where your advertising responses are coming from. Place 1 number in Yellow Pages, 1 in Thompson's Local Directory and have one for the ads in your local paper etc. With our monthly statement, you can see where the responses to your advertising come from. Next, let us know the existing telephone line numbers to which you want us to direct your new 0845 numbers to. It's as simple as that.

What if I move offices or home?

If you move, we simply re-direct your 0845 number/s to your new address, anywhere in the UK. A small charge may apply.

What if I have more than one office?

We can supply you with sequential 0845 numbers if you have a number of business lines and faxes. You may also wish to have different 0845 numbers for each office in your company. An added advantage is that you can communicate between offices and pay only local call rates.

Does my customer have to pay more when they call me?

No. In most cases they will pay less, as they are only charged at local call rates, no matter where they are calling from in the UK.

Do I need new telephone equipment installing?

No, not for 0845 numbers

Does this affect my current telephone number?

No, your calls are received as normal, the only difference being, the caller dials your 0845 number which is routed to your existing telephone line number.

I already have a 0845 service, can I switch the service to you and keep our existing 0845 number?

Yes. We can "port" your number from British Telecom, Energis and Cable and Wireless. This will allow you to retain your existing 0845 number, and the service will work in exactly the same way. You will also save money, of course!

Can I route my new number to a mobile phone?

Yes, AGM can route any of our numbers to a mobile phone number. Additional charges apply to this service.

Do you offer call statistics on all your numbers?

Yes, you will receive a monthly AdTracker® Statement via email, which will include details of how many calls you've received on each AGM Number. This AdTracker® Statement is provided free of charge.

Can I get call statistics on a more regular basis?

Yes, our AdTracker® service will provide you with more detailed and up-to-date stats, that you can view online as and when you require.

Can my non-geographic number be dialled from abroad?

Yes, to dial a non-geographic number from overseas people will simply have to enter (0044) and drop the leading '0' as normal. However, there isn't always a 100% guarantee of connection - this depends on the reliability of the international network operator and unfortunately, there isn't a definitive list of operators who do allow calls and operators who don't.

Will I need to get another line installed to receive calls on my new AGM Number?

No, that's the benefit of our numbers. We will simply connect your new AGM Number to your existing telephone landline or mobile number. Your landline/mobile number will remain fully active and you will still be able to receive calls to these numbers - perfect if you're running your business from home and would like to appear more professional.

If you have a more specific question, please let us know and we'll be happy to help
0844 414 1111 agm@agmtele.com

* This does not include some intelligent routing options


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You are great thanks....I do like the service we get from AGM

The Psychology Service
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